ISO BEAUTY’S RETURN / EXCHANGE POLICY
ISO Beauty and ISO Beauty brand (which include, but are not limited to, ISO Professional and ISO International) appliances come with a one (1) year limited warranty. This warranty can be extended to a lifetime limited warranty upon the registration of the appliance. See how to extend the warranty here. See the warranty terms here. ISO Beauty appliances are manufactured with the most advanced technology and to the highest standards. However, in the event that you need to return an ISO Beauty appliance under the terms of the one (1) year or lifetime limited warranties, please follow these steps:
1. Please print and complete the Customer Merchandise Return Form Here.
2. Mail the appliance to:9111 Winnetka Ave, Chatsworth California, 91311; together with the completed Customer Merchandise Return Form, a copy of your original purchase receipt, the original packaging the appliance came in, and $29.99 for postage and handling. Promotional codes are NOT valid, orders will stay PENDING.
To assure the quality of our appliances and protect our customers, to guard against fraud and attempts to pass off lesser quality merchandise under the ISO Beauty brand names, and to protect the reputation of the ISO Beauty brands, we are unable to exchange or replace a defective appliance or otherwise honor the one (1) year or lifetime limited warranties for any appliance that is not an authentic ISO Beauty brand appliance. To help assure our customers that the appliance they are buying is an original ISO Beauty appliance, we recommend that our customers only buy ISO Beauty products from trusted retail establishments and ISO Beauty authorized online resellers.
An ISO Beauty authorized online reseller can be identified by the following symbol:
Additionally, a potential sign that a product may not be an original ISO Beauty appliance is that the appliance is advertised at a deep discount, likely 85% or more off of the suggested retail price, usually online at ebay.com or amazon.com, or at a swap meet, by a retailer that is not an authorized ISO Beauty seller.
PLEASE SAVE YOUR ORIGINAL SALES RECEIPT. IN ORDER TO EXCHANGE AN ISO BEAUTY APPLIANCE THROUGH ISO BEAUTY PURSUANT TO THE ONE (1) YEAR OR LIFETIME LIMITED WARRANTIES YOU MUST SHOW THE ORIGINAL SALES RECEIPT.
IF YOU HAVE QUESTIONS REGARDING THE AUTHENTICITY OF AN ISO BEAUTY APPLIANCE, OR YOU THINK YOU HAVE PURCHASED AN APPLIANCE THAT MAY NOT BE AN AUTHENTIC ISO BEAUTY APPLIANCE, PLEASE GIVE US A CALL OR EMAIL US.