Anti-Diversion & Counterfeit Policy

ISO BEAUTY ANTI-DIVERSION & COUNTERFEIT POLICY

At ISO Beauty, we’re thrilled that our products are loved and trusted by so many! Because of this incredible support, we’re deeply committed to preventing the diversion of our products and ensuring that all of our customers receive the genuine, high-quality ISO Beauty products they expect. Our Anti-Diversion and Counterfeit Policy helps protect our brand and your experience by fighting against unauthorized reselling and counterfeit products.

WHAT IS DIVERSION?

Diversion occurs when ISO Beauty products are sold through unauthorized channels—places that do not have permission to sell our products. For example, only authorized retailers, salons, and select websites are permitted to sell ISO Beauty items. If you come across ISO Beauty products on auction sites, discount retailers, or in places like drugstores, they are likely diverted products and could pose risks to your safety and satisfaction.

WHY IS DIVERSION A PROBLEM?

Diverted products can be a significant concern because they may not meet the same high standards that we set for our genuine ISO Beauty products. These products may be:

• Counterfeit or imitation products
• Damaged, refurbished, or expired goods that can be harmful to use
• Diluted formulas or tools that do not perform as expected

Purchasing from unauthorized sellers means we cannot guarantee the quality, safety, or performance of the product, nor can we offer our warranty or customer support for these items.

WHO IS DIVERTING PRODUCTS?

Unauthorized distributors, third-party sellers, dishonest retailers, and sometimes even employees of unauthorized salons or outlets are responsible for diverting ISO Beauty products. These individuals or organizations often attempt to make a profit by selling our products outside of approved channels.

UNAUTHORIZED SALES CHANNELS

Some of the unauthorized sites and locations where diverted products may be sold include:

• E-Bay
• Amazon (excluding Outlet Circle)
• Daily deal websites (e.g., Groupon)
• Mall Kiosks (except for Northridge Fashion Center)
• Swap meets, flea markets, and unauthorized street vendors

If you see ISO Beauty products being sold on these platforms or in these locations, there’s a high chance they are not genuine ISO Beauty products.

AM I AT RISK?

Yes, purchasing from unauthorized retailers can be risky. Diverted products can be contaminated, expired, or even counterfeit, posing potential health risks such as irritation or allergic reactions. At ISO Beauty, we pride ourselves on delivering products that meet the highest standards, and we can only guarantee the quality and safety of our products when purchased from authorized sources.

WHAT CAN YOU DO TO HELP?

We ask that you protect yourself and others by:

• Not purchasing ISO Beauty products from unauthorized outlets
• Informing others about the risks associated with diverted products
• Buying directly from our official website www.isobeauty.com or from our authorized resellers

By doing so, you can be confident that the product you purchase is genuine, safe, and covered by our warranty.

HOW YOU CAN HELP STOP DIVERSION

If you encounter ISO Beauty products being sold outside of our authorized channels, don’t buy them! We encourage you to report it to us so we can take immediate action. Here’s how you can help:

1. Report the diverted product:
• Email us at info@isobeauty.com with details about the location, city, and state where you saw the products.
• Alternatively, you can call us at 818-771-9359 to report the situation.
2. Spread the word: Share this information with your friends and fellow beauty enthusiasts so that they can avoid diverted products too!

WHAT IS ISO BEAUTY DOING TO FIGHT DIVERSION?

ISO Beauty is proactively working to combat diversion and protect both our retailers and customers. Here's how we are addressing the issue:

• Advanced tracking system: Every ISO Beauty product is embedded with unique codes, which allow us to track the source of the product quickly and efficiently.
• Legal action: Once diverted products are identified, we will take legal action against those responsible for distributing or selling counterfeit or diverted products.
• Termination of unauthorized relationships: Any wholesalers, distributors, or retailers found to be selling ISO Beauty products to unauthorized parties will have their accounts immediately terminated.
• Ongoing monitoring: We continuously monitor online marketplaces and retail channels for any unauthorized sales, and our associates are trained to identify and report diverted products.

JOIN US IN THE FIGHT AGAINST DIVERSION

By buying only from trusted and authorized resellers, you can help protect yourself from the dangers of diverted products and ensure that ISO Beauty continues to thrive as a brand that stands for quality, performance, and authenticity.

If you have any questions or suggestions, please reach out to us at info@isobeauty.com. We value your feedback and appreciate your support in helping us maintain the integrity of our brand.

THANK YOU FOR YOUR SUPPORT!

We appreciate your commitment to ensuring that every ISO Beauty product you purchase is a genuine, high-quality item. Together, we can stop the spread of diverted and counterfeit products and continue to deliver the best to our loyal customers.