A damp cloth may be used to wipe the exterior clean from product buildup. Please make sure your tool is unplugged and has cooled before using a damp cloth. Flat iron plates may be wiped clean as well.
FAQ | Help Center
PRODUCT CARE & MAINTENANCE
INTERNATIONAL
I’m not sure which Plug Adapter I should use?!
Our twisters and straighteners are dual voltage (100V/240V).
Please refer to the list of countries below to determine which plug adapter is right for you.
If you're still not sure, please contact an ISO Beauty Customer service rep. at info@isobeauty.com
We're here to help!
COUNTRY | PLUG | COUNTRY | PLUG |
---|---|---|---|
Canada | US | Greenland | EU |
United Kingdom | EU | Austria | EU |
France | EU | Belgium | EU |
Australia | AU | Bulgaria | EU |
Germany | EU | China | AU |
Netherlands | EU | Croatia | EU |
Sweden | EU | Cyprus | UK |
Switzerland | EU | Czechia | EU |
Singapore | EU | Denmark | EU |
Bahrain | UK | Estonia | EU |
Hong Kong | EU | Finland | EU |
Iceland | EU | Greece | EU |
Kuwait | UK | Hungary | EU |
Norway | EU | Ireland | UK |
Saudi Arabia | US | Italy | EU |
UAE | US | Japan | US |
Ukraine | EU | Latvia | EU |
Philippines | US | Lithuania | EU |
Brazil | EU | Luxemburg | EU |
Russia | EU | Malta | UK |
India | EU | Poland | EU |
Indonesia | EU | Portugal | EU |
Israel | EU | Romania | EU |
Thailand | EU | Slovakia | EU |
South Korea | EU | Spain | EU |
New Zealand | UK | Mexico | US |
How much Duties and Taxes will I have to pay?
When you proceed to purchase your order, sales tax and customs duty (where applicable) will be calculated on the total merchandise value and shipping charges, and displayed on the “Order Summary” page. Most countries are shipped on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties are included in the final purchase price.
The Difference Between a Converter and an Adapter
A converter is a device used to alter an electric current, such as AC to DC or vice versa.
An adapter is a device used to allow two incompatible devices to connect. This device will allow you to plug in your tool without changing its electrical current.
To be sure your hair styling tools function properly, it's important that the voltage and plug type are compatible with your region. Most ISO Beauty hair styling tools are dual voltage, at 110V-240V, which makes them ideal for travel. You may need an adapter with ISO Beauty hair styling tools depending on your region.
Dual Voltage: Hair Styling Tools and Sets
The dual voltage feature is not available on all styling tools from ISO Beauty. All twisters and straighteners are dual voltage tools when sold separately. ISO Beauty hair dryers are at a consistent 125V, distinguishing them as singular voltage tools. However, our Travel mini hair dryers that are dual voltage.
Although many tools are available with dual voltage, most products are only available with one of the following plug types:
A (U.S.)
C (EU)
PRODUCT FACTS
TWISTERS & CURLING IRONS
What is the maximum heat setting on the Classic Twister?
390°F in seconds
What type of material is the barrel made of?
What sizes does your twisters come in?
- 13 mm
- 13-25mm
- 9-18mm
- 19mm (⅞”)
- 25mm (1”)
- 25-18mm
- 32-25mm
- 32mm (1.25”)
- 13 mm
- 13-25mm
- 9-18mm
- 19mm (⅞”)
- 25mm (1”)
- 25-18mm
- 32-25mm
- 32mm (1.25”)
- 13 mm
- 13-25mm
- 9-18mm
- 19mm (⅞”)
- 25mm (1”)
- 25-18mm
- 32-25mm
- 32mm (1.25”)
Which size will produce beach waves?
For beach waves, we recommend the 32mm size.
What type of curls will I get from the 19mm?
The curls will be much like ringlets.
Does this twister have a clip/clamp?
No, our twisters are of the clip-less design.
Does this twister come with a heat resistant glove?
Does the Classic twister have an automatic shut-off feature?
Can I use this twister in other countries?
Yes, these tools are dual voltage: 110V - 240V. It can be used internationally with the proper adapter.
What is the best way to store this tool?
Store in a cool dry place away from water/humidity. Be careful not to wrap the cord around your ISO Beauty twister when the item is being stored. It is better to loosely fold the cord or make a loose figure 8 with the cord and tie with a rubber band. Always leave some slack right where the cord meets the base. If possible, try to store the tool in a padded pouch.
FLAT IRONS
How many passes on a section of hair are needed to get the perfect result?
With ISO Beauty, you should achieve optimum results in a single pass. If you have experienced a flat iron that had made you go through multiple reps in same section, you may be using a flat iron with an inefficient, weak heater. It usually takes about 2 to 3 minutes to reach optimal heat (average recovery time) after each pass, and for a stylist, that’s way too long.
Are flat irons only good for straightening hair?
Our ISO Beauty flat irons are designed with best in class, high-performance components with the sole purpose of making your hair healthy and shiny. Our flat irons are used to not only straighten but to add a sexy little curl to your hair as well!
How quickly do the flat irons take to heat up?
Hair straightener warming speed depends its heating element. For PTC heaters (common with home usage flat irons and curling irons), it takes 60-70 seconds to reach 392 Fahrenheit degrees. As for the MCH heaters, plates arrive to the same degrees level within 30-40 seconds.
What size plate should i use for thick,curly hair?
Aside from personal preference and styling wishes, these are the general guidelines:
What size plate is best for normal, wavy hair.?
Aside from personal preference and styling wishes, these are the general guidelines:
- Short Hair - 0.5 to 1.25 Inch
- Shoulder Length - 1 to 1.5 Inch
- Long Hair - 1.25 to 2 Inch
What size plate is best for thin, fine hair?
You're in luck, you can go any direction you want. Just remember that small plates give more styling flexibility, and wider plates means a quicker straighten, especially for longer hair.
All Tools
Can ISO tools be used on all hair types?
Yes, as long as the hair is human, ISO Beauty products are compatible.
Do the tools have automatic shut off?
Some of the hair tools feature automatic shutoff commend for safety. Click link below for those products.
Do ISO Beauty tools have temperature control?
Yes, most of ISO products are feature Temperature control. Temperature control is the ability to adjust flat irons and curling irons according to user hair type and desired heat of the styling tools.
TERMS & DEFINITIONS
PRODUCT TECHNOLOGY
What is Infrared Heat and what does it do for my hair?
Infrared heat is very different from traditional heat because of its longer wavelengths being able to produce deeper penetrating qualities. It works from the inside out to seal and protect the hair cuticle, which results in smoother, frizz free hair! They also assist in locking in moisture. All of our products produce infrared heat.
What are the benefits of Ceramic Styling Tools?
Ceramic is a composite material usually made of clay. Ceramic creates a far infrared heat signal that penetrates the hair shaft, preserving hair's natural moisture and luster. Ceramic heats up quickly and distributes it evenly, meaning fewer passes over each section of hair to achieve silky results. Our ceramic products are infused with Tourmaline to ensure an extra boost of negative ions to smooth out your hair.
What is a Negative Ion and what does it do for my hair?
A negative ion is an invisible particle with an electric charge. Negative ions when ingested have health benefits and have moisturizing qualities. When your tool is heated, negative ions are created to seal and prevent further damage to the hair cuticle. The negative ions cancel out the positive hair charges, and while the iron makes contact with your hair, you smooth those ragged open cuticles.
What is the difference between Tourmaline and Titanium?
Tourmaline can be used on all hair types and is more suited for everyday use than Titanium. Use of Titanium products should be monitored for finer hair types and it is more suited for professionals and those with harder to tame hair. Both utilize negative ion technology and seal in natural moisture while they smooth and style your hair.
What is Tourmaline and what are the benefits?
Tourmaline is a semiprecious mineral, which is known as the "electric stone" because, when heated, it emits negative ions and healthy infrared heat. The stone is crushed and usually fused together, or layered on top of ceramic to give you an extra boost of negative ions. These ions reduce static and seal the hair cuticle which, in turn, helps to diminish frizz, smooth locks and enhance shine.
What is Ergonomic Design?
Ergonomic design often involves researching the way people interact with products and the environment. The data is used to determine the size, shape and/or form of a product, making it easier and more comfortable for people to use. The ergonomics of a product usually speak to the durability, functionality and comfort of the item.
What are the benefits of a Titanium Styling Tool?
Titanium is a lightweight, corrosion-resistant metal that is extremely durable and is incredibly efficient. Titanium products might be better suited for professional use or for very thick, and/or coarse hair due to high heat retention and penetrating qualities. If you have thin or fine hair and use a titanium product, be sure to keep it on the lowest heat setting and monitor how many times a week you use it to keep your hair healthy. Titanium is the strongest material with the highest ionic output requiring less passes of the wand through the hair.
What is the difference between a PTC Heater & MCH?
PTC (Heating Element belongs to the group of Passive Electronic Components (PEC). The PTC is made of Barium Titan-ate. PTC elements are programmable during production (do not require IC card 3rd element as MCH) of hair straighteners and hair curlers and by using it. PTC maximum ideal temperature with hair tools products is up to 230C. PTC heater is the most common element for home usage hair flat irons and curling irons. PTC requires around 1 minute to heat up to its maximum temperature.
MCH Heating Element belongs to the group of Active Electronic Components (AEC), The MCH, is made of Ceramic. MCH elements are able to combine multi-function and stable temperature for long and intensive usage. MCH elements are more common with Professional Salon hair tools and high end products. MCH could arrive its maximum temperature within 20 seconds.
What is the difference between “TITANIUM”, “CERAMIC”, & “TOURMALINE” PLATES?
Ceramic
Ceramic blow dryers and flat irons use ceramic heaters, which produce negative ions when heated. The word ionic is commonly used in the styling industry to refer to negative ions only. An ion is an atom that has gained a positive or negative electrical charge. Damaged hair is positively charged from chemicals, metal heated appliances, or static electricity. A positive charge keeps hair follicles open, dry and brittle. Negative ions neutralize the charge, closing hair follicles and smoothing the hair shaft. All ceramic heating tools produce them, while materials like tourmaline and titanium boost their output. Unlike Titanium, Ceramic plates are fragile.
Tourmaline
Tourmaline heat styling tools also produce negative ions. There are not many differences between ceramic and tourmaline heat styling tools, as they almost do the same job. But one noticeable difference is tourmaline heat styling tools produce a greater number of negative ions, which gives the hair a silkier, shinier look.
Ceramic & Tourmaline
Tourmaline heat styling tools can be infused with ceramic heaters or plates, to give you better results. But ceramic heat styling tools are not infused with tourmaline heaters or plates. When tourmaline is crushed and combined with the ceramic plates of a styling iron, the heating of the iron causes negative ions to be emitted, which then allow for smoother hair styling.
Titanium
Titanium is as strong as steel and 40% lighter. It’s the smoothest surface available in a styling tool. This is especially useful when heat styling with a flat iron to prevent hair from snagging on the iron plates. Titanium retains higher heat longer and distributes it consistently across the surface. This results in faster styling time, and higher heat, on a very smooth surface.
Used sparingly, heat styling can safely provide a new look in a short amount of time. Blow dryers and flat irons made of ceramic, tourmaline and or titanium produce negative ions to reduce frizz, smooth the hair shaft and reduce damage.
What is the difference between Negative and Positive ions?
Negative ions provide a conditioning-like effect on your hair, compact the cuticle, and reduce frizz. This type of ion is typically used when you are seeking a straighter, sleeker style. Positive ions allow the hair not to be overly smoothed, open the cuticle, and create height. This type of ion is typically used when you are seeking a more voluminous style
ISO TECHNOLOGY
IN - Ionic
What ionic technology does is generating negative ions to counter the positive ions we see in dry or damaged hair. It works in conjunction with materials and coatings such as Tourmaline Ionic or Ceramic Ionic.
IR - Infrared
The wavelength of infrared technology is longer than most conventional heat styling methods, allowing the heat to penetrate directly into the hair shaft. This means less time for styling, and less heat exposure.
Returns & Exchanges
Hair Care & Accessories
Can I return hair care & accessories?
We adore our ISO Beauty customers, and your satisfaction is very important to us! We take matters of hygiene and public safety very seriously. Therefore, ISO Beauty cannot accept any liquids or hair accessories for return or exchange.
We do apologize for any inconvenience this may cause!
Orders | Shipping | Delivery
Shipping
What is the shipping rates?
Shipping rates will vary by location. You can view the shipping rates for your order at the bottom of the checkout page when placing an order.
My order never arrived, what do I do?
We’re so sorry you didn’t receive your order! Let us take care of it. Please contact an ISO Beauty customer service rep. via email at: info@isobeauty.com
How long will it take for my order to arrive?
Domestic orders should take 2-5 business days to arrive. International orders should take 10-14 business days to arrive. Please note that these times are estimated and via the carrier. If your order contains an aerosol, please be advised that this item must travel by ground, and may therefore may take up. to 10 business days. If your order has not arrived within those days please contact an ISO Beauty customer service rep at info@isobeauty.com
Help, My tracking number doesn’t work.
Your tracking number can take up to 2 business days to show movement. If the tracking number has not updated after 2 business days or is not working, please contact an ISO Beauty customer service rep at info@isobeauty.com
When will my order ship?
The majority of our orders are shipped within 1-2 business days after the order has been placed, unless the item is on back order. You will receive an order confirmation and tracking number when your order has been processed and shipped. The email will contain order details, shipment details, your tracking number, and a link to track your order.
Orders
How will I know if my order was processed?
When your order is processed, you will be sent an order confirmation email with a link to track your order. You can always view the status of an order by going to “My Orders” when you login to your account.
I’m having trouble placing my order!
If you are having trouble placing your order, you may want to use a different device or browser, as that usually resolves the issue immediately. Please also keep in mind that we are unable to accept orders by phone.
What if I did not receive an order confirmation for my order?
We send an order confirmation email out as soon as your order is placed. Your order confirmation email will come from noreply@isobeauty.com Sometimes confirmation emails are caught in spam or junk folders, so be sure to check there first! If it isn't there, check the status by going to My Orders. If you're still having difficulties, contact an ISO Beauty customer service rep. at: info@isobeauty.com and we'll be happy to confirm your order and resend the confirmation email.
What if I received the wrong item?
Please contact customer service at info@isobeauty.com or call: 1-818-771-9359
WHEN WILL MY ORDER SHIP?
We ship within 24 to 48 business hours and provide a USP tracking number.
HOW DOES MY PRODUCT SHIP? IS THERE A TRACKING NUMBER?
We ship via USPS Priority Mail in the USA and USPS First Class International Mail for Canadian orders. We will provide a tracking number once your order has shipped. Please allow up to 24 hours for the USPS website to reflect tracking updates.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
It typically takes 1-3 days in the USA and 5-10 for Canada once the order has shipped.